Computing Account Troubleshooting
This section addresses common computing account problems that users may encounter. If
you encounter an account-related problem which is not listed in this section, please e-mail
help@cs.unr.edu from another account for assistance.
Account Management
How do I obtain a computing account?
To obtain a Computer Science & Engineering Computing Account, please refer to the
Obtaining an Account section.
Why was my account disabled?
Accounts become disabled for various reaons - the most common being detection of weak
passwords and exceeded disk space and/or e-mail quotas. If your account has been disabled,
you will need to contact a system administrator to have your account reactivated.
Insofar as disk space and quotas, each user has a specific amount of space for files
and email. If, at any time, this limit is exceeded, a warning is issued automatically
by the server and you are given a specific amount of time to correct the problem. If you
fail to do so, your account becomes disabled. At that point you will need to contact a system
administrator to have your account fixed. Typically this is done by raising your quota at long
enough for you to remove/compress some files or e-mail. If you find you require an increased
quota, please submit a request for it to a system administrator.
Logging In
Why can't I login to my account?
This can occur for any of the following reasons:
- You do not have a computing account
- You are entering an incorrect username and/or password
- Your account has been disabled
- The server is down
What do I do if the server is down?
Sometimes a server will crash, making it inaccessible. Since the network servers are
highly interconnected, this may cause other servers to crash, temporarily disabling
the entire network. The only way to fix a server that is down is to notify a system
administrator of the problem.
Immediately after I login to a workstation, I am logged out. Why?
This situation occurs when a user exceeds their disk and/or e-mail quota. You should
contact a system administrator to assist you in removing/compressing some files or
e-mail to regain access to your account.